Frequently asked questions

NAWEC Cash Power from D150 to D8,800, and airtime from D50 to D5,000 for Africell, QCell, Comium and Gamcel numbers in The Gambia. Mobile data bundles and digital vouchers are coming soon.

The price is the service value plus 5%, and Wave and Modem Pay add a 1% payment fee. For example, D100 of airtime costs D107 and D500 of Cash Power costs D531. You see the exact total before you pay.

Yes. Create a free account and verify your email before your first purchase. Your account keeps your orders, receipts, Cash Power tokens and cashback in one place.

Yes. Enter their meter number or phone number when you order. Many customers abroad use Nufaa to top up family in The Gambia.

In dalasi with Wave, or with Modem Pay using Wave, Afrimoney, QMoney or a card. Customers in the UK can also pay in pounds by bank transfer.

Modem Pay payments are made on Modem Pay's own secure page. Nufaa never asks for your PIN, password or mobile money login, and our staff will never ask for them either.

We only deliver when the exact order total is received. If you paid a different amount, contact support with your order reference and we will help you pay the rest or arrange a refund.

Orders paid with Modem Pay are usually delivered within a few minutes. Wave and bank transfer payments are checked by our team first, so they can take a little longer.

On your order page as soon as it is delivered, and in the confirmation email. It is 20 digits long. Enter it on the NAWEC meter keypad.

Check the details carefully before you pay, because a delivered top-up cannot be taken back. If you notice a mistake before paying, cancel the order from its page. If you have already paid, contact support straight away with your order reference.

You can cancel an unpaid order from its order page, and any cashback it was using goes back to your balance. For a paid order, contact support.

Every delivered order earns 2% of its value as Nufaa cashback in dalasi. A D500 Cash Power order earns D10. You can see your balance on your account dashboard and Rewards page.

At checkout, tick "Use my cashback" when paying with Wave or Modem Pay. It lowers the amount you pay. You always pay at least D10 yourself. Cashback is not cash and cannot be withdrawn.

Email support@nufaa.com or call +44 7982 144203. Signed-in customers can also send a request from the Help page. Please include your order reference, which starts with NUF.

Nufaa Technologies Limited, a company registered in England and Wales, company number 17405430.