Terms
Last updated: 16 October 2026.
About Nufaa
Nufaa Technologies Limited, registered in England and Wales, company number 17405430. Registered office: 21 New Street, Bloxwich, WS3 2HX, United Kingdom. Contact support@nufaa.com for account help or questions about these terms.
What is available
You can create an account, buy Cash Power and airtime for Gambian meters and phone numbers, track your orders, manage your profile and contact support. Data and vouchers are planned and not yet on sale.
Manual purchases arranged directly with Nufaa staff can earn rewards of 1% of the dalasi paid by bank transfer. Staff add rewards only after checking the payment and delivery. Rewards can be used towards a later manual purchase by contacting support; they are not a cash balance and cannot be withdrawn.
Your account
Provide accurate information, use an email address you control and keep your password and verification codes private. Do not impersonate another person, misuse other people’s information, attempt unauthorised access or interfere with the service. Tell us promptly if you suspect someone has accessed your account.
Availability and changes
Features may change or be temporarily unavailable while we improve them. We may restrict an account to investigate misuse or protect the service. Contact support if you believe a restriction is mistaken.
Privacy and closing your account
Our privacy notice explains how we handle information. You can request deletion of your account and associated data from your profile, on our account deletion page, in the Android app, or by emailing support@nufaa.com from your registered email address. We may verify your identity first.
Prices
The price is shown before you place an order and is fixed when the order is created. Orders paid by UK bank transfer are priced in pounds. Orders paid by Wave are priced in dalasi and include a 1% Wave payment fee, shown separately. The service value (for example, the dalasi of electricity or airtime) is shown on every order.
Paying
After you place an order you have 24 hours to pay the exact amount shown. For a bank transfer, use the account details and payment reference on your order page. For Wave, pay from the Wave number you gave us, using the link or QR code on your order page; Wave payments are received by our collection account, Nufaa Technologies. We check every payment in our own account before we deliver. We never debit your account or wallet and never ask for your banking or Wave login. If you pay the wrong amount, pay late or pay twice, contact support and we will put it right; do not send a second payment.
Delivery
We deliver after confirming your payment, usually the same day and within 24 hours. A Cash Power token appears on your order page; enter it on the meter. Airtime is sent to the phone number you gave. Check the meter number and phone number carefully: once a token or airtime has been sent to the details you entered, it cannot be recovered or moved.
Cancellations and refunds
You can cancel an order by contacting support before it is delivered. If you cancel before delivery, or we cannot deliver, we refund the full amount you paid to the account or Wave number it came from, usually within 5 working days. Once a token or airtime has been delivered, the service is complete and cannot be cancelled. If a token does not work or airtime does not arrive, contact support with your order reference and we will investigate with the supplier and replace or refund it if the fault is ours or the supplier’s.
Your legal rights
Nothing in these terms excludes liability that cannot lawfully be excluded or removes your statutory rights. The laws of England and Wales govern these terms, without removing mandatory protections available to you where you live.